Here are four important pointers to help you prepare for the new two-pot system:

To withdraw from your savings pot, you’ll need to register on AF Connect

You will be able to withdraw money from your savings pot using our enhanced online platform, AF Connect. Although it’s better to keep your savings invested for your retirement, if you know you’ll need cash, register on AF Connect and learn how to use the platform in the meantime. View a step-by-step guide on how to register here.

Register or Login to submit a Two-Pot claim

Make sure we have your correct contact details

It’s important for us to have your correct contact details. We don’t want you to miss out on our latest two-pot system notifications and other important resources. To update your personal details, call 0860 100 333 or email afonlinehelp@alexforbes.com. You can also update your personal details on AF Connect.

If you don’t understand how the two-pot system affects you, ask for help

To help you make informed decisions and understand the importance of those decisions, we encourage you to explore our My Money Matters toolkit for useful information or to connect with a professional financial adviser. They will help you make good financial choices that are right for your personal circumstances. You can also speak to someone from our Call Centre team at 0860 896 768 or email twopotqueries@alexforbes.com.

To make good decisions, you need accurate information

We are working with various industry bodies to bring you reliable and accurate information about the two-pot system at every step of the journey. It’s important to us to stay up to date with the changes because we want to assist you in making the right decisions about your financial future. View our media publications and radio and television interviews on the two-pot system here.